Terms & Conditions

1. About Seedrah

Seedrah™ is a beauty and personal-care brand offering products including body scrubs, body-care products, hair-care products, oils, and related personal-care items.

Throughout these Terms, “Seedrah,” “we,” “us,” and “our” refer to Seedrah™.

“You,” “customer,” and “your” refer to the person accessing our website or purchasing our products.

2. Use of Our Website

By using our website, you agree that you will:

• Provide accurate information when placing an order.
• Use the website only for lawful purposes.
• Not attempt to interfere with or damage the website.
• Not use our website to commit fraud or misrepresent your identity.
• Not reproduce, copy, or commercially exploit our website content without permission.

We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, colors, sizes, and other information are accurate.

However:

• Product colors may appear slightly different depending on your screen.
• Packaging may occasionally be updated.
• Natural ingredients may vary slightly in appearance, texture, or fragrance.
• Product availability may change without notice.

We reserve the right to correct product or pricing errors and update product information when necessary.

4. Prices

All product prices displayed on our website are shown in the applicable currency at checkout.

Unless specifically stated otherwise, prices may not include:

• Delivery charges
• Applicable taxes
• Customs or other government charges

We reserve the right to change prices at any time. A price change will not affect an order that has already been accepted and confirmed, except where required by law or where an obvious pricing error occurred.

5. Orders

When you place an order, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is considered accepted when we confirm that the order has been accepted for processing.

We reserve the right to cancel or refuse an order where:

• A product is unavailable.
• Product information or pricing contains an obvious error.
• We suspect fraudulent or unauthorized activity.
• The provided delivery information is incomplete or incorrect.
• We are unable to process the order for reasons outside our reasonable control.

If we cancel a prepaid order, we will arrange an appropriate refund through the applicable payment method.

6. Payment

We may offer payment methods such as:

• Debit or credit card
• Online payment gateways
• Other payment methods displayed at checkout

Payment information may be processed by third-party payment providers.

You agree to provide accurate payment and billing information and confirm that you are authorized to use the payment method provided.

7. Shipping and Delivery

We will make reasonable efforts to dispatch orders within the delivery timeframe communicated at checkout.

Delivery times may vary because of:

• Location
• Courier availability
• Weather
• Public holidays
• Operational delays
• Incorrect customer information
• Events outside our reasonable control

A delivery estimate is not necessarily a guaranteed delivery date.

Customers are responsible for providing an accurate name, phone number, and delivery address.

8. Failed Delivery

If a delivery cannot be completed because the customer:

• Provides an incorrect address,
• Does not respond to the courier,
• Refuses the package,
• Is unavailable after reasonable delivery attempts,

additional delivery charges may apply to a second delivery attempt where permitted.

For prepaid orders, any refund will be handled according to our applicable Refund & Returns Policy.

9. Returns and Exchanges

Returns and exchanges are subject to our Refund & Returns Policy.

For hygiene and safety reasons, opened or used personal-care products may not be eligible for return unless the product is defective, damaged, incorrect, or applicable law provides otherwise.

Customers should inspect their package when received and contact us promptly if:

• The product is damaged.
• The wrong product was delivered.
• A product is missing.
• The package appears to have been tampered with.

We may request photographs or other information to investigate a delivery or product issue.

11. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible after delivery.

We may request:

• Order number
• Photographs of the package
• Photographs of the damaged product
• Delivery information

After reviewing the situation, we may offer a replacement, exchange, refund, or other appropriate resolution where applicable.

12. Personal-Care Products

Seedrah products are intended for external personal-care use according to the instructions provided with the product.

Customers should:

• Read the product label before use.
• Follow the recommended directions.
• Avoid contact with eyes unless the product is specifically intended for that use.
• Stop using a product if significant irritation occurs.
• Keep products away from children where appropriate.

Individual skin types can react differently to cosmetic and personal-care ingredients.

Product information provided by Seedrah is not intended to diagnose, treat, or cure a medical condition.

If you have a known allergy or sensitive skin, review the ingredient list carefully and consult an appropriate healthcare professional when necessary.

13. Intellectual Property

All content on the Seedrah website, including:

• Logos
• Brand names
• Product images
• Photography
• Graphics
• Text
• Packaging designs
• Website design
• Blog articles
• Marketing materials

is owned by or licensed to Seedrah and may be protected by applicable intellectual-property laws.

You may not reproduce, modify, distribute, sell, or commercially use our content without our written permission.

14. User Reviews and Content

If you submit a review, photograph, comment, testimonial, or other content to Seedrah, you confirm that:

• The content is your own or you have permission to submit it.
• It does not violate another person's rights.
• It does not contain unlawful, abusive, misleading, or fraudulent material.

By submitting content, you grant Seedrah permission to use, reproduce, display, and publish that content for legitimate business and marketing purposes, subject to applicable law.

15. Promotions and Discounts

Promotional offers may have additional terms, including:

• Start and expiry dates
• Minimum order values
• Product exclusions
• One-use limitations
• Customer eligibility requirements

Promotions cannot be combined unless expressly stated.

Seedrah reserves the right to correct errors or withdraw a promotion where necessary.

16. Third-Party Services

Our website may use third-party services such as:

• Payment processors
• Courier companies
• Website hosting providers
• Analytics services
• Marketing platforms
• Social-media services

Your use of third-party services may be subject to their own terms and policies.

Seedrah is not responsible for the independent policies or practices of third-party service providers.

17. Website Availability

We aim to keep our website available and functioning properly, but we do not guarantee uninterrupted access.

The website may occasionally be unavailable because of:

• Maintenance
• Technical problems
• Security issues
• Server failures
• Internet or network problems
• Events outside our reasonable control

18. Limitation of Liability

To the extent permitted by applicable law, Seedrah will not be responsible for indirect, incidental, or consequential losses arising from your use of the website or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot legally be excluded or limited.

19. Events Outside Our Control

We will not be responsible for delays or failure to perform our obligations where caused by circumstances beyond our reasonable control, including natural disasters, severe weather, government actions, transportation disruptions, strikes, internet failures, or other unforeseen events.

20. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect personal information.

Please review the Privacy Policy before placing an order.

21. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after an update means that you agree to the updated Terms, to the extent permitted by applicable law.

22. Governing Law

These Terms shall be interpreted in accordance with the applicable laws , subject to any mandatory consumer-protection or other legal rights that apply to you.

Any dispute should first be brought to Seedrah's customer-support team so that the parties have an opportunity to resolve the matter informally.

Where a dispute cannot be resolved informally, it may be dealt with through the appropriate legal or dispute-resolution process available under applicable law.